Return and refund policy
- Return and Refund Policy
The Consumer Guarantees Act (CGA) applies to all purchases o this site.
Refunds will not be offered if the items are used or if the buyer changes their mind or if the product is not what was expected when purchasing.
- Faulty Goods
When dealing with defective products these must be received by us in order to evaluate the situation before a refund can be made.
Initial postage charge of sent items is non-refundable.
- Order cancellations and canceling a transaction
In the event of an order cancellation payments already made before receipt and postage and opening of goods will be refunded in accordance to consumer protection guidelines. Postage charge is non-refundable.
- Standard Shipping Fee
Standard Shipping Fee is for orders up to 5kg of mixed product, or for up to 6 bottles of wine, or for one hamper. In the event of an order over and above the aforementioned for shipping allowance further costs will be charged in relation to amount of stock ordered eg Standard Shipping Fee is per hamper, per maximum 5kg goods or per maximum 6 bottles of wine.